Telstra Corporation Limited (ASX: TLS) and Infrastructure Services Group Management (ISGM) today announced the signing of a new 10 year, including options, agreement to continue its management of Telstra’s outsourced service delivery activities across Australia.
The new contract builds on ISGM’s existing partnership with Telstra, where it has been successfully managing its outsourced customer installations and maintenance services over the past 4 years.
Telstra’s Brian Harcourt, Executive Director, Customer Service Delivery welcomed the extended agreement between Telstra and IGSM.
“The new long-term contract reflects the positive relationship Telstra and ISGM have established over the past four years. We look forward to continuing to work together in the future and improving service for Telstra’s customers,” said Mr Harcourt
ISGM is a leading services company, providing consulting and outsourcing services through its strategy, systems and operations capabilities.
ISGM CEO Liz Butcher said “the new contract underpins Telstra’s confidence in ISGM managing its external workforce to deliver superior customer service levels”.
“ISGM and Telstra have developed a strong relationship over the past 4 years and we are very pleased to enter the next phase of our strategic partnership. ISGM has a proven capability to motivate, engage and manage large field-based workforces providing exceptional customer service in a cost effective way. ISGM is continuing to expand its subcontractor workforce from 3,500 to 4,000 people, as more opportunities are created to address the current resource shortage in the growing telecommunications industry”, said Ms Butcher.
About ISGM – Setting a platform for future growth
ISGM is a leading Australian services company providing advisory and outsourcing services through its strategy, systems and operations capabilities with annual turnover approaching $500 million and a workforce of over 4,500 people. The business was founded in 2010 with the objective of establishing a better, more productive service delivery model for companies to engage their own or an outsourced workforce to deliver last mile services.
The extension of the Telstra partnership caps off a big year for ISGM that has included new clients in media and logistics, as well as abroad in New Zealand, the formation of ISGM Consulting and the recruitment of some of outsourcing’s best minds to capitalise on growth opportunities for the business.
Following significant growth in the telecommunications sector ISGM has already laid plans for an aggressive move into a range of sectors where the traditional contracting model is ripe for disruption, including aviation services, in-home care, last mile logistics, trades and utilities sectors.