IAG, the company behind some of the most trusted and respected Insurance brands in Australia, and Tandem Corp, one of Australia’s fastest growing workforce management companies, have announced the commencement of a ‘test and learn’ project in NSW.

Supplementing the existing IAG building partners, this new project aims to deliver an innovative, new approach to customer service.

The signing of this Letter Agreement is the culmination of several months of collaboration between the Tandem and IAG teams to co-design a fresh approach to home claims management that firmly places the customer at the centre.

Tandem CEO Jonathan Field commented, “I am immensely proud of the innovative solution our team has developed.   We have combined the very best customer insights from our client with our unique subcontractor management model to ensure that the end customer experience is hassle free, our subcontracting partners enjoy the ease of doing business with Tandem, and IAG have transparency throughout the claims process.”

“IAG were looking for a new partner to fill a capacity gap in their existing home repairs network.  With our extensive experience offering a unique value proposition to our clients, one that transforms their usual customer experience outcomes, I believe we will deliver this and more.”

The initial ‘test and learn’ project, which will run for six months, will commence in Sydney in February 2018.